Customer Experience Summit | November 2, 2016 | Renaissance Chicago Downtown - Chicago, IL, USA



The Power of Hello

Think Tank - 9:45 am - 10:15 am

In this day of technology, overbooked schedules and multi-tasking, we too often forget the basic common courtesies of human interaction that could lead to an exceptional customer service experience. In the luxury automotive industry, this was ever present at the end of 2015 and it became my mission to create and educate our partners around the “Power of Hello.” This presentation will encourage each participant to examine who they are and how they want to be perceived. In this interactive session, we discuss reasons why “Hello’ has become secondary and how to reframe our perspective to reengage our family, our colleagues and ultimately our customers. What seems to be a very simple concept has the power to challenge the audience around their human interactions and their desire to deliver the ultimate experience to their customers. After the session, each participant will better understand: 

  • How they want to be perceived as a human being vs. what is happening with the other person. 
  • How “The Power of Hello” is about possibility and opportunity vs. just a pleasantry. 
  • How “Hello” will create higher customer satisfaction and loyalty resulting in increased revenue and less employee turnover. 

“The Power of Hello” is relatable, thought provoking and a change agent. I will share our journey that started as a conversation and through a dose of inspiration and passion has become a movement inside our organization. “The Power of Hello” will inspire your participants into action by breathing life into simple acts of kindness.

Presented by:

Jacqueline Jasionowski, Founder & President, Luxtrinsic View details